Helpdesk
Streamlined open source ticket management and customer service.
Screenshots
A closer look at the product interface and key surfaces.
Screenshot viewer
At a glance
- Primary use case
- Streamlined open source ticket management and customer service.
- Best for
- Customer Support — ticketing-system, Customer Support
- Stack
- Frappe, javascript, nodejs, typescript
- License
- AGPL-3.0
- Maintenance
- 1 week ago
- Access
- Open source · Self-hosted
- Documentation path
- https://docs.frappe.io/helpdesk
About this tool
Frappe Helpdesk is a modern, open source ticket management tool designed to streamline company support. It features a clean interface, automation tools, dual portals for agents and customers, and a robust knowledge base system.
Repository
3,237
874
171
AGPL-3.0
1 week ago
Features
- Provides dedicated portal views for both agents and customers.
- Supports automated ticket assignment and customizable SLA tracking.
- Includes a built in knowledge base for self service customer support.
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